Shipping policy
GT Hobby Store is committed to excellence, and the full satisfaction of our customers.
We proudly offer shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
1. SHIPPING
All orders for our products are processed and shipped out in 1-2 business days. Orders are not shipped on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. Pre-order items will not ship until all items in the order are available. Flat rate shipping $4.95. We offer free shipping on orders over $150.
2. Pre-Order Availability Disclaimer
Pre-order items are offered based on information provided by manufacturers and suppliers. While we strive to fulfill all pre-orders as expected, availability is not guaranteed.
Due to circumstances beyond our control—including but not limited to production delays, allocation changes, shipping disruptions, or manufacturer cancellations—pre-order items may be delayed, modified, or ultimately unavailable.
In the event that a pre-order item cannot be fulfilled, customers will be notified promptly. A full refund or store credit will be issued for any unfulfilled pre-order at the customer’s discretion.
Please note your entire order will not ship until the ALL pre-order items arrive.
By placing a pre-order, you acknowledge and accept the inherent uncertainties associated with pre-order products and agree that delays or cancellations may occur without liability to our store beyond the refund of the purchase amount.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information might subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
GT Hobby Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
6. RETURN REQUEST DAYS
GT Hobby Store allows you to return its item(s) within a period of days. Kindly be advised that the item(s) should be returned unopened and unused. See details on our Return/Refund Policy.
7. OUT OF STOCK ITEM PROCESS
In case of out-of-stock, please sign up to receive notification if when an item becomes available.
8. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email: support@gthobbystore.com
Phone number: (516)-828-2682
Business hours: Monday-Saturday 9am-5pm ET
Shipping address: 19304 Horace Harding Expy Ste A, Fresh Meadows, NY 11365
